Healthy Spaces is seeking a motivated and experienced Customer Care Representative to join our Appointment Center. We specialize in basement waterproofing, foundation repair, crawl space repair, mold remediation, and total basement finishing. With us, you're more than just someone punching in every day. You're a part of a family. We take pride in cultivating a culture that our employees don't want to leave and refuse to let die. We strive for a greater workplace. When you join Healthy Spaces, you'll join a team that prides itself on being the best.
What You'll Do
Represent Healthy Spaces through telephone contact by answering calls, setting appointments and installations, scheduling Annual Maintenances and service calls, and following up on a variety of issues.
Keeps customer files updated, complete, and accurate.
Meets or exceeds goals for appointments, Annual Maintenances, and lead conversion.
Performs a variety of administrative tasks to support the Sales and Service Departments.
Interacts with the homeowner by using Healthy Spaces Customer Messaging and executes on all company programs and processes.
Assists the customer care team in any other activities to accomplish the mission and goals of the team.
Hours for this role:
Monday - Friday 8:00am - 5:00pm
What We Need for this Role
Knowledge of customer service principles and practices.
Skill in operating personal computer and programs such as CRM software and word processing software.
Skill in verbal and written communication.
Ability to understand, speak, read, and write English.
Exceptional telephone and interpersonal skills
At Healthy Spaces, we're a group of passionate, determined and ambitious individuals who use our collective experiences to solve complex problems day in and day out. Together, we're working to redefine our industry and its perception. To push farther, think harder and do better. If this description sounds like you, and you want to join a family-oriented, growing team of outstanding individuals, click on "apply now."
Job Type: Full-time
Experience: Entry Level
Email: [email protected]