Friday, March 19th, 2021 by Kelsey Bullerdick
Many reading this have likely had work done on their homes by a contractor or know someone who has. And how often can we say that those experiences have been stellar? Few, we suspect, if any. In fact, when most homeowners work with contractors, they feel like they’re an inconvenience, almost an afterthought. It’s not uncommon to experience contractors who don’t show up on time (if at all), don’t leave an estimate, don’t return calls, don’t clean up after themselves, and the list could go on.
Contractors can view the customer experience as purely transactional in nature. The contractor will come in, do the work, and quickly move on, all in an effort to finish the job and collect the check. Then, when a problem exists later and the homeowner attempts to contact the contractor to fix it, they are long gone or get no response. As homeowners, we’ve come to believe that mediocre service (at best), is actually ok – that it’s acceptable.
OUR CLIENTS THINK THAT IS RIDICULOUS... Our clients' experience should and can be more. And their experience with us can be remarkable. This is why we are redefining what it means to have a healthy space in the homes and communities in which we serve.
So, how are we redefining the contracting world?
Through our vision, mission, and values. They are more than just words, phrases, and statements to us. They are our guiding light. We believe in the power they have to make us the best we can be and create the most impact in our community. We do what we say we’re going to do and stand behind it. We build long-term relationships for many years to come after your work is originally installed through our Service Department, who is there for you anytime your system isn’t working in tip-top shape when you need it to the most. That means answering your phone calls and showing up after hours, or on the weekends, to restore your peace of mind and stand behind our work. You, our friends in the community, have given us the opportunity to become your trusted leader in creating healthy homes. And we will never stop being there for you.